Replies with your company knowledge
Uses approved documents, customer history, and context to create useful, traceable answers.
AI support for SaaS
Resolve support tickets with AI before problems become cancellations.
Solvcase brings together tickets, customer history, and company knowledge to find the answer, handle known cases, route exceptions, and follow each case through resolution. Start in Shadow Mode and release autonomy in stages.
You decide when AI suggests, when it replies, and when it brings in a person.
Source-backed answersAutonomy under your rulesFollow-up through resolution
Support that actually resolves
An AI support desk built for SaaS.
Solvcase receives tickets, finds answers in your company knowledge, and keeps every case visible through resolution—with human supervision whenever it matters.
Resolves known cases
Recurring questions can be handled end to end without taking time away from your team.
Routes cases that need judgment
Low confidence, missing sources, and sensitive topics reach a person with full context.
Confirms the problem is solved
After the reply, the case remains monitored until the outcome is clear.
Support is retention
A poorly resolved ticket creates rework. Repeated rework creates churn.
Slow replies, lost context, and recurring problems erode trust long before a cancellation request arrives.
Repeated questions consume the team
Known requests compete for time with cases that genuinely need human attention.
Context gets lost between conversations
Without connected history and knowledge, customers have to explain the same problem again.
A closed ticket is not a solved problem
Without confirmation and follow-up, recurring issues surface only after the relationship is already strained.
Solvcase resolves today's question and preserves the context needed to protect tomorrow's renewal.
How Solvcase resolves
From the customer's question to resolution, with AI at every step.
The right autonomy for each stage: sources and control first, automatic replies after your team authorizes them.
1
Every ticket in one flow
Connects the conversation to the customer, account, and history without losing context.
2
Context before the reply
Checks approved knowledge, history, and available data to find the answer.
3
Shadow first, autonomy later
Your team approves replies at first; safe cases can later be released under explicit rules.
4
Until resolution is confirmed
Pending work, repeat issues, and next actions remain visible to Support and Customer Success.
Customer Retention RadarGrowth exclusive
Turn your customer portfolio into a renewal flow.
From trial to recurring use, from risk to recovery: every customer gets a stage, a signal, and a next action so your team can act before silence becomes churn.
An operating flow that helps turn customer follow-up into resumed use, renewal, and recurring revenue.
Product in action
AI that replies, resolves, and knows when to bring in a person.
Tickets, history, and knowledge in one operation. AI prepares or sends replies, records sources, and routes exceptions to your team.
See Solvcase resolve
From reviewed replies to bounded autonomy, with sources and confidence.
Approve every reply at first. Later, allow AI to handle authorized topics and route the exceptions.
One operation for AI, Support, and Customer Success
Sources, confidence, and autonomy rules on every reply.
Sources, confidence, and autonomy rules on every reply.
Autonomy without a leap of faith
Start in Shadow Mode. Automate in stages.
At first, AI drafts every reply and a person approves it. After your team validates sources, tone, and outcomes, safe scenarios can be released under explicit rules.
Automate what is safe. Keep people where judgment matters.Shadow Mode
AI drafts with sources and confidence; a person reviews every reply before sending.
Controlled autonomy
Your team releases specific topics, channels, and confidence thresholds after validation.
Bounded autonomous support
Known cases are answered automatically; uncertainty and sensitive topics still reach people.
Visible sources
See which approved knowledge supports every reply.
Explicit confidence
See when AI is confident and when a case needs attention.
Rules per scenario
Choose which topics remain reviewed and which may gain autonomy.
Auditable history
Suggestions, edits, and approvals stay on record.
After the reply
Solvcase does not stop when the reply is sent.
Resolution, recurring issues, and customer risk remain connected so Support and Customer Success can act before frustration becomes churn.
01✓
ConfirmsWhether the problem was solved
Follow-up distinguishes a sent reply from an outcome the customer actually confirms.
02↻
RemembersThe full customer context
History, answers, and pending actions remain attached to the account.
03!
RevealsWhat keeps coming back
Reopenings, repeat issues, and frustration become visible signals.
04→
ActivatesThe right next owner
Support or Customer Success gets the next action with context and ownership.
Support resolves today's question. Follow-up protects tomorrow's renewal.
United States · billed in USD
Start with reviewed replies. Scale with autonomous resolutions.
Essential structures support and validates AI under human approval. Growth prepares controlled autonomy when reviewing every ticket is no longer practical.
United States · prices in USDEssentialStart with control
$79.00/month platform fee
Up to 50 resolved conversations · 100 active customers · 3 users
For small teams that can still review every reply and want to structure AI support safely.
+ $0.05 per AI-assisted resolved conversationAt 50 resolutions: $81.50/month
- Ticket desk and customer context
- AI replies with sources and confidence
- Shadow Mode with human approval
- Manual follow-up by customer
For teams that cannot review 300 replies by hand
GrowthAutomation and retention at scale
$249.00/month platform fee
Up to 300 resolved conversations · 500 active customers · 5 users
For SaaS teams in traction, when speed, consistency, and risk signals across 500 accounts cannot depend on team memory.
+ $0.05 per AI-assisted resolved conversationAt 300 resolutions: $264.00/month
- Everything in Essential
- Progressive autonomy for approved topics
- Rule-based or low-confidence routing
- Customer Retention Radar
- Onboarding, ongoing, and recovery journeys
+ $55.00
adds capacity for 100 resolutions and 250 active customers to Growth. AI usage remains a separate, marginal resolved-conversation charge.
View all tiersFind your tier
How many customers does your team support today?
Adjust your volumes for an instant recommendation. Final pricing is confirmed before purchase.
Recommended plan
Growth
Estimated monthly total$264.00/month estimated
Platform subscription$249.00AI usage$15.00300 resolutions × $0.05
Up to 300 resolutions and 500 customers.
Charged only after seven days resolved; escalations, errors, additional attempts, and human-only cases are not billed.
Request a demoClear terms
Questions every SaaS founder should ask.
If anything is still unclear, talk directly to the Solvcase team.
contato@solvcase.comWhat is the Customer Retention Radar?
It is a Customer Success Kanban that organizes every account by journey and stage. It combines usage, tickets, and milestones to show who is in trial, active, at risk, or in recovery and what your team's next action should be.
Does AI reply directly or only make suggestions?
Both. In Shadow Mode, AI drafts the reply and your team approves it before sending. After validation, you can release automatic replies for authorized topics, channels, and confidence levels. Sensitive or uncertain cases stay with a person.
What happens when AI does not know the answer?
Solvcase does not improvise. When sources are missing or confidence falls below your rule, the ticket is routed to a person with full context.
What counts as a support ticket?
A support conversation started or reopened during the monthly billing cycle. The exact rule is confirmed during setup to match the channel used by your SaaS.
Does pricing scale by ticket volume or customer count?
The platform fee follows customer and resolution capacity; each Growth block expands both. Separately, AI usage is $0.05 per eligible assisted resolution.
Does Solvcase replace my help desk?
Solvcase centralizes the flow of tickets received through connected channels and can work with the environment your team already uses. The right setup is defined during implementation.
Can I start with a small amount of data?
You can start with 30 tickets, a reviewed knowledge base, and a small group from your team.
How does AI support help retention?
Faster, more consistent replies reduce friction. History, follow-up, and repeat-issue signals help Support and Customer Success act before a problem becomes a reason to cancel. Impact depends on operational execution.
See AI on your tickets
Bring a real sample to the demo.
We will show how Solvcase would answer your tickets, which cases could gain autonomy, and where follow-up can protect retention.
From support to retention
See AI resolve a ticket from your SaaS.
In the demo, we show how Solvcase replies with your knowledge, works in Shadow Mode, and prepares a safe path to autonomous support.
See Solvcase in action