Start at $79 per month. Your subscription covers the operation; AI usage adds $0.05 only when Solvcase assists a conversation that stays resolved.
United States · prices in USDEstimate my tierUp to 50 resolved conversations · 100 active customers · 3 users
For small teams that can still review every reply and want to structure AI support safely.
Up to 300 resolved conversations · 500 active customers · 5 users
For SaaS teams in traction, when speed, consistency, and risk signals across 500 accounts cannot depend on team memory.
Transparent commercial terms. Billing country, capacity, and measurement rules are confirmed before purchase; there are no automatic or surprise charges.
Your plan follows customer and resolution capacity. The estimate adds the platform fee to the marginal AI charge for resolved conversations.
Up to 300 resolutions and 500 customers.
Charged only after seven days resolved; escalations, errors, additional attempts, and human-only cases are not billed.
Request a demoThe fee is applied once per eligible conversation and appears separately from the platform subscription.
A conversation counts after AI assistance, resolution, and seven days without reopening.
Escalations, spam, duplicates, errors, additional attempts, and human-only cases carry no usage fee.
Charged once per eligible conversation, separately and predictably.
The same conversation is charged once. If it reopens within seven days, it is not yet included in usage billing.
Each $55 block adds capacity for 100 resolutions and 250 active customers at the same time.
At the public ceiling: $469 platform fee + up to $35 in usage for 700 resolutions = $504 estimated.
Knowledge base with traceable sources
AI suggestions with explicit confidence
Human escalation and review
Auditable history for every conversation
No usage fee for additional attempts, errors, or spam
Human review before external actions
A conversation with at least one AI suggestion or analysis, marked resolved and not reopened for seven days. The same conversation is charged once.
Resolutions represent assisted workload; customers represent the population being followed. Using both keeps capacity proportional to each operation's stage.
Setup is scoped after reviewing the data source, knowledge base, and support channel. Any additional cost is presented before acceptance.
Above 700 resolutions or 1,500 active customers, we prepare a custom proposal to preserve implementation quality, governance, and support.
We will show how Solvcase would answer your tickets, which cases could gain autonomy, and where follow-up can protect retention.
Our team reviews a ticket sample, your knowledge base, and your current workflow to recommend the right configuration.
Talk to a specialist